Return, Refund & Exchange Policy

Effective Date: December 31, 2025

At Monster Neons, we are committed to delivering premium-quality custom LED neon signs and ensuring customer satisfaction. Because each sign is made specifically to your requirements, please review our return, refund, and exchange policy carefully before placing your order.

1. Custom Orders & Non-Refundable Products

All Monster Neons signs are custom-made to your specifications. Once an order has been confirmed and production has started, it cannot be canceled, refunded, or exchanged.

Due to the personalized nature of our products, all custom orders are considered final sale.

2. Damaged or Defective Products

If your sign arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

To process your claim, please provide:

• Photos and videos showing the damage or defect
• Your order number
• Proof of purchase

After reviewing the claim, our team will arrange a replacement if the issue is determined to be a manufacturing defect or shipping-related damage.

Please note that damaged or defective products are eligible for replacement only and are not eligible for refunds.

3. Order Cancellation Policy

Orders may be canceled within:

• 4 hours of placing a standard order
• 1 hour of placing a rush order

After these timeframes, production may have already begun and cancellations may no longer be possible.

4. Returns

Because our products are custom-made, we do not accept returns for non-defective items.

If you believe there is an error with your order, such as incorrect customization or a production mistake, please contact us immediately. We will review the issue and work with you to find an appropriate solution.

5. Exchanges

Exchanges are available only in cases involving:

• Manufacturing defects
• Incorrect customization caused by our production team

Exchange requests must be submitted within 7 days of delivery.

Requests received after this period may not qualify for exchange consideration.

6. Shipping Costs

For approved defective or damaged product claims, Monster Neons will cover replacement shipping costs.

Please note:

• Shipping fees are non-refundable.
• Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.
• Order modifications requested after production begins may incur additional charges.

7. Refund Policy

Refunds are only available for eligible order cancellations made within the cancellation period outlined above.

Once approved, refunds will be processed to the original payment method within 5–7 business days.

Custom products, replacement orders, defective products, and customized items are not eligible for refunds and will be replaced when applicable.

8. Contact Information

If you have questions regarding this policy or need assistance with a claim, please contact us:

Monster Neons

Email: support@demo.monsterneons.com

Phone: +1 (773) 588-5883

Important Notice

Please carefully review all order details—including design, text, size, color, spelling, and customization options—before submitting your order.

Because every sign is custom-made, Monster Neons cannot accept responsibility for customer-approved errors or make design changes after production has begun.